At Rezz Tech we understand that when your business experiences an IT issue you will need to be assisted as quickly as possible. Unlike most companies, we don’t have a large call center that we filter our calls through. Instead, when you call for help you will immediately get in contact with a qualified technician that will provide assistance through every step of the process. For this reason, we take pride in our ability to offer remote support for every client, regardless of their location within the United States. A simple call from you, the client, will give us access to remotely fix most issues that may come up.
Remote Support for any device anywhere.
In the rare instance that a hardware issue arises, a remote support solution isn’t always possible. Our top priority will be to get your business up and running as quickly as we can. If Rezz Tech can’t assist on-site, we have the ability to overnight any applicable hardware you may need to act as a “loaner”. Simply send the defective unit to us where it will be inspected and repaired within our shop. This enables our company to get your time-sensitive business back on track within 24 hours. We provide this option because we want to ensure that we are doing everything in our power to get our partners up and running in a timely manner.
Team-viewer is our remote access tool of choice!
Remote Support Access Without Permission?
With granted permission from each client, a Rezz Tech technician will install a program on every computer. The use of this application allows us to remotely access your system in order to find a solution when needed. For access to be approved, you will be required to provide a Rezz Tech representative with a partner ID and password. While your credentials change each time you log into the program, it’s required that we’re given authorization before we can access your device. This gives peace of mind to each client that their information will be safe and secure.
After Hours Access?
While password and user ID encrypted accounts are the norm, each partner also has the option to set up easy remote support access between your company and ours. This gives us the ability to remotely conduct updates to equipment and provide support outside of business hours. We have found that the lack of an end user makes the remote repair/ update process much more efficient. This option may not be for everyone as the information on these computers can be very sensitive.
Why Rezz Tech for Your Remote Support Needs?
Technology is advancing, but so is the opportunity for IT companies to manage their clients. With more immediate service your business will experience less downtime and more time doing what it does best. For more information on how Rezz Tech can provide remote support for your business, feel free to fill out the form below and a representative will reach out to you shortly.